FREQUENTLY ASKED QUESTIONS
QR Digital Ticketing
Q: What are the benefits of QR Digital Tickets?
A: A QR Digital Ticket or mobile ticket is a convenient and flexible way to receive and
manage tickets while increasing protection against paper ticket fraud. You’re probably
already using your smartphone to attend movies or when you travel, so why not for live
events? It’s our effort to make your <Venue Name> experience the very best. Digital tickets
provide:
● Quick and easy entry to <Venue Name> using your mobile phone or smart device
● Instant access to all your tickets through the Ticketmaster app
● The ability to manage, send or sell your tickets any time
● Reduced risk of lost or forgotten tickets
● An easy way to go green by printing less paper
Q: How much does the app cost?
A: The app and mobile ticketing are FREE. There are no costs associated with managing your
tickets on your smartphone, including accessing tickets for mobile entry, forwarding tickets or
selling tickets online.
Q: How do I access my tickets on my smartphone?
A: Download the Ticketmaster app from the iTunes App Store or the Google Play Store. Go to
“Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see
your tickets. When you get to <Venue Name>, present your smartphone to the guest services
representative to have your ticket scanned, or scan it yourself at a scanning station. If you
have guests and multiple tickets on your phone, swipe to navigate between them.
Q: Can I print my ticket from home?
A: No. With QR Digital Tickets, all tickets are fully digital and only accessible on your mobile
device. Your phone is your ticket.
Q: Can I use a screenshot of my ticket?
A: No. A mobile ticket must be provided either within the app, the mobile website or within
your phone’s wallet to gain entry.
Q: What happens if my ticket doesn’t scan properly?
A: We recommend turning your screen brightness to the highest setting. If that doesn’t work,
your ticket can be validated by having the ticket taker manually enter your ticket number
directly into the scanner.
Q: What if I lose connectivity/can’t connect to my account at <Venue Name>?
A: Our app includes an offline mode that helps to save tickets after you view them. Once the
tickets have been added to your account, you will be able to access them regardless of
internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to
your phone’s digital wallet before arriving at the game. If you have an iPhone, you can store
your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your
phone through Google Pay.
Q: When should I view my ticket?
A: We recommend that you view and add your tickets to your phone’s wallet at least 48
hours before the event.
Q: What if my phone breaks, dies, or is lost/stolen before I arrive?
A: Simply come to the box office, present your ID, and we can issue you a printed ticket.
Q: Can I have multiple tickets on a single phone?
A: Yes. However, we recommend transferring any tickets you’re holding in advance to
everyone attending. Everyone can enter on their own, explore the venue, and you can meet at
your seats.
Q: What if my entire party isn’t with me when I’m ready to enter?
A: Ticketmater makes it easy to send tickets to everyone in your party in advance. You can
easily Transfer each member their own ticket in advance, allowing everyone to enter on their
own.
Q: How do I send a ticket?
A: It’s easy! Using the Ticketmaster app, sign in to your account.
● Select My Events, then tap the event you’d like to transfer tickets for.
● Tap Transfer, select the ticket/s you’d like to send, and enter the recipients info.
● You’re all set. We’ll send an email to your recipient to accept their tickets right in
their account.
● Sending multiple tickets? Simply complete the steps above for each ticket.
Q: Does the person I send the tickets to need a Ticketmaster account?
A: Yes. If they don’t have one already, they can easily create one in just a few minutes when
they accept their tickets.
Q: What if I forward tickets to the wrong person, can I recall the tickets?
A: Yes. You can reclaim tickets as long as they haven’t already been accepted by the
recipient. We recommend double-checking the email just to be safe.
Q: Can ticket holders transfer tickets after the event has started?
A: Yes. However, you may not sell tickets after the event has begun.
Q: How do I sell a ticket?
A: Selling tickets is super easy and safe with Ticketmaster and can be done in just a few
steps:
● In your app, tap My Events to view your tickets.
● Select the tickets you’d like to sell and enter your asking price.
● Next, select your payment methods.
● Tap Sell Tickets and you’re all set. Your tickets will be listed and we’ll let you know
as soon as they sell.
Q: Is my personal information secure?
A: Yes! Our venue is PCI compliant, giving you the highest available security to ensure that
your credit card and account password are all well-protected.
